Frequently Asked Questions

We’re committed to helping patients get the medications they need. Our Patient Assistance Program provides free Bausch Health medications to eligible patients with limited or no insurance coverage and/or who demonstrate qualifying financial need. It is free to apply, and those who qualify will receive their medication free of charge with no copays or shipping costs.

It is free to apply, and those who qualify will receive their medication free of charge with no copays or shipping costs.

• You are a legal U.S. resident, including U.S. territories
• You have a valid prescription for an eligible Bausch Health medication from a licensed healthcare provider
• You:
  • are uninsured or
  • are denied coverage for Bausch Health medications by your commercial insurance provider and have exhausted all appeal options or
  • do not have coverage for the Bausch Health medication requested through government health insurance, (ie, Medicare Part D, Medicaid, Medigap, VA, DoD, TRICARE or other federal or state pharmacy assistance programs)
• Note: Some patients who cannot afford their medication(s) and meet certain financial criteria may also be eligible.
• For detailed eligibility requirements, click here.

• You can apply by either calling us directly or sending in an application form by mail or fax.

  Phone:

  1-833-862-8727

  You will need to have some information ready:

  • Name and address
  • Social security number (or proof of legal US residency)
  • Insurance information
  • Product name and strength
  • Healthcare provider information

  Only patients on Medicaid can apply over the phone. All other patients must apply by mail or fax

  Mail:

  Bausch Health Patient Assistance Program P.O. Box 991624
  Louisville, KY 40269

  Fax:

  1-844-705-0160

• Your healthcare provider must complete a portion of the form and submit a valid prescription.
• You must sign the application or complete a verbal attestation by phone. A caregiver or healthcare provider cannot sign on your behalf.

• In most cases, we can determine your financial eligibility without you providing documentation.
• In some cases, you may be asked to include a copy of your most recent 1040 or 1040EZ federal tax return or other requested documentation.

• Please provide all details with your application. That will help us better understand your current financial situation and process the application more quickly. All your personal information is kept strictly confidential.

• Please see the complete list of eligible medications here.

• A caregiver or provider is not permitted to sign on behalf of the patient.
• Call us at 1-833-862-8727 if you are unable to provide a written signature.

• Our pharmacy partner will reach out by phone to collect missing information. Please note that incomplete submissions will result in delays to application approval and fulfillment. Complete your application carefully, and ask your healthcare provider for assistance if you need it.

• Once we receive a complete application and prescription, we will review program eligibility, including benefit verification.
• Applications can be approved and processed in as little as 24-48 hours if the application is complete and a valid prescription has been received.
• To check the status of your application, call us at 1-833-862-8727.

• No. It is free to apply to the Bausch Health Patient Assistance Program.

• No. Eligible patients do not have a copay. The medication is free of charge.

• Yes. You can submit one application for all applicable Bausch Health medications you are prescribed.

• Yes. Our pharmacy partner has access to over-the-phone translation services as needed.

• In some circumstances, patients who have partial coverage may be eligible for the program if their co-payment or co-insurance costs still result in the medication being unaffordable due to financial hardship.
• If you have any questions, call us at 1-833-862-8727.

• Products are shipped within 24-48 hours upon receipt of an approved application.

• No. Shipping is free.

• Yes. Medications can be shipped directly to your doctor’s office or a designated location other than your home.
• Please include “In Care Of” on the address line to designate a representative that can sign for the delivery on your behalf.

• You can request refills over the phone by calling us at 1-833-862-8727.
• Note: Refills can only be requested when you have less than 20% of your medication remaining. For example, a 30-day fill can be requested up to 6 days in advance and a 90-day fill can be requested up to 18 days in advance.

• You will receive a renewal notice from our pharmacy partner approximately 60 days in advance of your annual renewal date. You can then reapply for the program.

• Yes. Many medications offer savings cards through their websites, available to commercially insured (and sometimes uninsured) patients. Please check your prescribed products’ webpages for more information.
• There are also government resources that may be able to assist:
  • ADAP (AIDS Drug Assistance Program) https://adap.directory/directory
  • LIS (Low-Income Subsidy) Program https://www.socialsecurity.gov/extrahelp
  • State Pharmacy Assistance Program (SPAP) https://www.medicareinteractive.org/get-answers/cost-saving-programs-for-people-with-medicare/state-pharmaceutical-assistance-programs-spaps/spap-basics
  • Special Needs Plan (SNP) https://www.medicare.gov/sign-up-change-plans/types-of-medicare-health-plans/special-needs-plans-snp
  • Children’s Health Insurance Plan (CHIP) https://www.chipcoverspakids.com/ApplyandRenew/Pages/Apply.aspx
  • Healthcare exchange https://www.healthcare.gov/